Gamification | Game Based Learning Designs
Fraud Operations Response Team Training Mission
Project Overview
I designed and developed the Fraud Ops Training Mission, a PC game, as a prototype for a class project in EME 5614 Design of Learning Games. The game was designed to be an innovative learning game designed to improve the training program for advanced security investigation skills within a financial institution. This engaging experience allows participants to practice the procedural skills acquired during instructor-led sessions. Through simulated role-play scenarios and interactive exercises, learners can familiarize themselves with the various systems relevant to their roles. Additionally, the game aims to enhance essential soft skills, including attention to detail, problem-solving, deductive reasoning, and critical thinking, all of which are vital for effective job performance.
Content and Design
The primary goal of the Fraud Ops Training Mission is to provide hands-on training for the different systems that investigators use to examine questionable account activities. Due to the nature of the content for this project, the system's content for the simulations was fabricated for demonstration purposes only and does not contain real screenshots or procedures. Storyline 360 was used to simulate through interactive gameplay, showcasing the mock screenshots of accounts to showcase an MVP of the learner's experience with immersion and affordance of a safe environment for practice.
Learning Interactions and Feedback
Feedback and learning support features are designed to fulfill two roles: they provide a fun way to play while also serving as effective learning tools. The goal is to offer help that meets the needs of every player without being distracting.
To immerse learners in a realistic setting, Unreal Engine 5 was used to develop a first-person simulation game, ensuring an engaging experience. At the time of creation, Storyline 360 was employed to build various components of the simulation, as it was the only software accessible to the organization. Moving forward, these simulations will be revamped using Adobe Captivate.
Tools Used
Unreal Engine 5, Adobe Photoshop, Articulate Rise 360, Articulate Storyline, Camtasia, Canva, YouTube, Google Cloud, Snag it
Communication Skills:
Communicate effectively in written, oral, and visual formats.
Produce clear, concise and grammatically correct messages.
Produce visuals that adhere to the principles of message design.
Analysis Skills
Analyze learning and performance problems to recommend appropriate solutions.
Use a variety of analysis practices such as performance system analysis, needs assessment, goal, task, learner, and context analysis.
Determine subordinate and prerequisite knowledge and skills.
Design Skills
Apply learning theory and systems thinking to craft instructional interventions, curricula, and assessments.
Use interaction and visual design principles, define scope and sequence, and justify design choices.
Technology and Media Skills
Select and use appropriate technology and media for specific outcomes.
Develop instructional materials using a variety of media (e.g., print, audio-visual, multimedia).
Develop and use web-based instruction, e-learning, social media, and content management tools.
Use technology tools in the design process and provide a rationale for technology and media decisions.
Evaluation and Research
Design and develop formative and summative evaluation plans.
Personal and Interpersonal Skills
Collaborate across roles, deliver and receive constructive feedback, and foster inclusive, ethical professional relationships.
Remain current with trends in instructional systems and learning technologies.
Featured are the game design rationale document, a video walkthrough demonstration for one of the escape rooms, and several of the mock minimally viable storyline 360 simulations.
Click here to download and play the Fraud Ops Training Mission game.
- Please note that this prototype is designed for Windows PC.
Follow the instructions below to open the game to play. (FYI: The file is fairly large and has been zipped but may take a few minutes to download, I apologize in advance).
- Once the file has been downloaded, right-click and select Extract All.
- Once the file is unzipped, to run the game select the Environment6Bundle with the UE5 logo (the black box that has a white U in it).
- It may open with a Windows error message in a blue box. Selecting more info will give you the option to run anyway.
- When the game opens, it may open to a black screen (working on coding a loading screen). Once it's loaded, the game should be open to the main menu screen.