I specialize in designing and leading strategic learning initiatives that blend instructional design, performance improvement, and professional development. With a Master’s degree in Instructional Systems and Learning Technologies from Florida State University, I bring a research-informed and people-centered approach to workplace learning and development. My leadership experience spans cross-functional project management, stakeholder consultation, and mentoring, with a strong emphasis on workforce upskilling, onboarding, and development. By combining analytical thinking, creative vision, and operational expertise, I design inclusive learning trainings that elevate both people and performance.

Learning Solutions Architect
Security Trainer II - Fraud Investigator 

February 2018 - Present

• Build trust and rapport across teams to foster collaborative learning environments and inclusive training delivery.
• Develop and maintain strategic partnerships with leadership to align development initiatives with business needs and objectives.
• Facilitate learner-centered training experiences supporting professional growth and upskilling.
• Design and implement operational training methods for various job roles, encompassing procedural, technical, and soft skills.
• Introduced gamified training elements into onboarding to increase learner engagement and retention.
• Proficient with designing, organizing, and implementing methods of operations for multiple job functions including procedural, technical, and soft skills.
• Communicate effectively across all organization levels, translating technical insights into accessible learning solutions.

• Design eLearning modules, gamification elements, instructional aids, and slide decks using tools such as Articulate Suite, PowerPoint, and Canva.
• Create graphics, layouts, and visual content with platforms including Photoshop, Adobe Express, Publisher, and Silhouette Studio.
• Develop and execute communications to support training engagement and learner outreach.

• Collaborate with business leaders to assess learning needs and identify performance gaps to enhance curriculum design.
• Manage and participate in cross-functional, multi-dimensional teams and projects with a strong project management focus.
• Develop scalable learning solutions aligned with business objectives and performance metrics, contributing to a long-range curriculum strategy.
• Conduct needs analysis on strategic requests, recommend solutions for less complex analysis, and support business objectives.
• Apply qualitative and quantitative data analysis to assess training efficacy and drive continuous improvement in L&D programs.
• Leverage advanced knowledge of Navy Federal operations and financial industry practices to guide organizational learning strategies.
• Lead operational training strategies across departments, aligning learning solutions with organizational performance goals and business priorities.
• Mentor team members and new hires through ongoing coaching, performance feedback, and structured growth paths.